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Fireside Chat: How COVID-19 Forced Insurers to Rethink Digital
While the COVID-19 pandemic is undoubtedly a human tragedy on a global scale, it is also fast becoming the single biggest catalyst of digital adoption we’ve seen in our lifetime.
Though the topic of digitalization has been talked to death in recent years, many insurers are still notoriously slow in adopting digital technologies.
In this fireside chat, we get in conversation with Rohit Nambiar, CEO of AXA AFFIN Life Insurance, which despite its smaller size and smaller budget managed to capture 49% of the digital life protection market share even before the MCO.
• How consumer behaviours have shifted?
• Steps taken by AXA Affin to adapt to new realities
• New normal for the insurance sector post-MCO
Rohit Nambiar is the Chief Executive Officer of AXA AFFIN Life Insurance Berhad. Under his leadership, AXA AFFIN Life Insurance has launched several industry’s first including AXA eMedic: the first online medical card in Malaysia and Step It Up+: the first-in-the-market transformational wellness programme which motivates Malaysians to be healthier. He has recently won the Young Leader of The Year Award at the prestigious Asia Insurance Industry Awards and CEO with HR Orientation Award at Malaysia’s Best Employer Brand Award in 2019.
Rohit brings over 15 years of experience to the insurance industry globally from his key roles across different parts of Asia within India, Singapore, Malaysia, Hong Kong and board member experience in Vietnam with Bao Minh Insurance (of which AXA is a minority shareholder).
He has helmed various roles within the AXA Group including Transformation, Customer Experience, Strategy, Financial Planning, Business Development, Merger & Acquisition (M&A), Analytics, Research, Big Data, Programme Management and Public Relations.
Rohit holds a post graduate programme in Entrepreneurship and Management, an Associate from the Insurance Institute of India and Fellow from The Malaysian Insurance Institute. He is also a Certified ISO Internal Auditor and Certified Green Belt Six Sigma.
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