Position title
Assistant Payment Manager - Payment Operations, MY Marketplace
  • Oversee day-to-day operations of payments processing, ensuring smooth transactions of the payment channels on Shopee marketplace
  • Oversee the payout activities by ensuring accuracy, timeliness, and adherence to proper due diligence in accordance to SOP
  • Oversee the chargeback resolution team in handling disputes which includes analyzing chargeback cases, gathering evidence, and preparing compelling responses to protect the company's interests.
  • Work with the business functions and technical teams to maintain the payment channels, managing day-to-day responsibilities such as monitoring payments success rates, investigating the cause of payment failures and working with internal teams to resolve payment-related inquiries and issues
  • Work with payment service providers and banks to ensure smooth payment transactions, to optimize payment services and integrate new solutions
  • Lead and/or actively participate in regionally or locally driven initiatives for process improvements relating to payment channels
  • Analyze various areas of the business to identify initiatives or opportunities for process optimization or payment channel integration
  • Develop and maintain comprehensive payment operations process documentation.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Ensure compliance with payment industry regulations, data security standards, and company policies.
  • Bachelor's degree in Finance, Business, or a related field (or equivalent work experience).
  • At least 5-8 years experience in payment operations, with a strong background in payables and chargeback resolution.
  • Extensive knowledge of payment processing systems, industry regulations, and chargeback processes.
  • Experience in e-commerce, fintech, or banking background would be an advantage
  • Exceptional leadership and team management skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Effective communication and interpersonal skills.
  • Ability to adapt to a fast-paced and evolving work environment.
  • Proficiency in using payment processing software and tools.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.

Employment Type
Software Development
Job Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Date posted
February 27, 2024
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