Position title
Business Manager, Cards
GXBank
Get To Know Our GX Bank Team
We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.
Responsibilities
- Strategic Planning:
- Develop and execute debit card CVPs, including product enhancements, pricing strategies, and promotional campaigns
- Review business requirements and analyze the gaps between business needs and technical specifications
- Analytics and Reporting:
- Analyze debit card transaction trends to identify improvement opportunities and generate actionable insights for decision-making and optimization
- Financial Planning:
- Manage budget allocation for debit card operations and maintain projections of the cost and revenue of the debit card to ensure sound financial planning
- External Stakeholder Management:
- Oversee commercial and legal contracts with existing and prospective partners
- Manage relationships with existing service providers to ensure service level agreements are met and identify opportunities for optimization and cost reduction
- Manage relationships with card schemes (Paynet and Mastercard) and existing partners
- Customer Experience:
- Collaborate with cross-functional teams to enhance customer experience in UI design, payment flows, and support processes, focusing on simplicity, security, and convenience
- Conduct internal training on new debit card products or features
- Stakeholder Communication:
- Communicate effectively with internal stakeholders, providing updates, insights, and recommendations related to card business operations, strategy and feature enhancements
- Regulatory Compliance:
- Stay informed about regulatory developments and industry trends to ensure compliance with laws, regulations, and standards related to payments and debit card operations
- Innovation and Continuous Improvement:
- Explore new opportunities for innovation, efficiency gains, and enhanced customer value by benchmarking against market-leading issuers and fintechs
Qualifications
- Strong computer literacy skills - Microsoft word, excel, power point
- 2-3 years in Cards or 4+yrs in Banking
- Understanding of card payments is a plus
- Past experience with banks, fintechs, processors, card schemes in a payments related role
- Understanding of digital trends, digital solutions and technologies
- Methodological thinker, with strong experience with process /c customer journey mapping
- Strong communication and presentation skills
- Strong troubleshooting and problem solving skills
- Strong ability to establish, develop and maintain operational relationships and vendor management skills
- Experience in project management
- Ability to lead a meeting / discussion with external parties such vendors, paynet, other partners.
Hiring organization
GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.
Employment Type
Full-time
Industry
Banking
Job Location
Petaling Jaya, Selangor, Malaysia
Date posted
January 6, 2025
Valid through
February 6, 2025
