Position title
Payment Operations Associate
SG ShopeePay
Description
SG ShopeePay is seeking a Payment Operations Associate in Malaysia
Responsibilities
- Lead end-to-end merchant onboarding, ensuring compliance and timely execution.
- Serve as the go-to SME for merchant operations, guiding internal teams and resolving escalations.
- Manage chargeback disputes, preparing responses and collaborating with stakeholders to minimize losses.
- Maintain accurate reporting, document processes, and identify opportunities for operational improvements.
- Handle ad-hoc tasks as required by the business.
Qualifications
- Bachelor’s degree in business administration, Management, or a related field.
- 1–3 years’ experience in merchant onboarding, account management, operations management, payments or fintech.
- Strong analytical, problem-solving, and critical thinking skills.
- Solid knowledge of merchant operations, onboarding, and payment workflows.
- Familiarity with chargeback mechanisms and dispute resolution.
- Proficient in Excel (VLOOKUP, Pivot Tables); SQL and Power Query a plus.
- Understanding of payment channels and Merchant Discount Rate (MDR).
- Energetic, meticulous, and able to work in a fast-paced environment.
- Self-learning, resourceful, and able to work independently.
Hiring organization
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Employment Type
Full-time, On-site
Industry
Software Development
Job Location
Kuala Lumpur
Date posted
December 1, 2025
Valid through
December 1, 2025
