Fintech Support Outsourcing Philippines: The Perfect Business Equation

Fintech Support Outsourcing Philippines: The Perfect Business Equation

by April 25, 2023

In a world where fintech has revolutionized the way we conduct business, the Philippines has emerged as the premier destination for outsourcing fintech support services. As the fintech industry continues to evolve, companies worldwide are seeking solutions that drive growth, maximize efficiency, and optimize customer experiences. The Philippines, with its remarkable blend of talent, infrastructure, and cost-effectiveness, has become the answer to the fintech outsourcing equation, offering undeniable advantages that make perfect business sense.

At the heart of the Philippines’ fintech outsourcing success lies a highly skilled and adaptable workforce. The country boasts a young and well-educated labor pool, with over 95% literacy rate and widespread fluency in English. Contact centers in the Philippines also provide 24/7 multilingual support, which is essential for fintech companies such as Stripe or Wise that operate globally. Filipino workers are renowned for their strong work ethic and innate customer service skills, which translate to an unwavering commitment to delivering exceptional service quality.

Ralf Ellspermann

Ralf Ellspermann

According to Ralf Ellspermann, CEO of PITON-Global, an award-winning contact center specializing in custom fintech CX solutions,

“The cost-effectiveness of outsourcing fintech services to the Philippines is another compelling reason for businesses to choose this Southeast Asian nation. Labor costs in the Philippines are, on average, 60% lower than those in Western countries, without compromising on quality.”

This means that fintech companies can achieve substantial cost savings by outsourcing support functions to the Philippines, enabling them to redirect their resources towards innovation and business development. Furthermore, the lower cost of living in the Philippines translates to competitive pricing for office space, utilities, and other operational expenses.

Fintech companies that choose to outsource to the Philippines also benefit from the country’s advanced technological infrastructure. The government has invested heavily in enhancing the nation’s digital capabilities, resulting in widespread internet access and reliable connectivity. This robust infrastructure supports the outsourcing industry by enabling seamless and secure data transmission between fintech companies and their outsourced teams.

“Industry-leading outsourcing providers in the Philippines adhere to strict data security standards and protocols such as PCI-DSS Level 1, SOC 2 Type II, and ISO 27001, ensuring that they meet international standards for data protection. Compliance with international data protection regulations, such as the GDPR and the CCPA, further underscores the country’s commitment to safeguarding sensitive information. Additional security measures include the implementation of encryption technologies for secure data transmission and storage, regular security audits and vulnerability assessments, and employee background checks and training in data security best practices,”

explains Ellspermann.

The Philippines’ robust regulatory environment further bolsters its fintech outsourcing appeal. The government has implemented numerous policies and initiatives to attract foreign investment and promote the growth of the fintech sector. These measures, coupled with the country’s stable political climate and strong legal framework, offer a conducive environment for fintech outsourcing to thrive.

Fintech innovators outsourcing to the Philippines can capitalize on the diverse range of services offered by the country’s outsourcing providers.

“From customer support and technical assistance to specialized functions such as fraud detection and compliance monitoring, Philippine-based firms possess the expertise to cater to a wide array of requirements,”

says Ellspermann. Moreover, these providers have embraced an omnichannel approach, enabling them to deliver seamless support across various channels, including voice, email, chat, in-app, IVR, and social media.

Embracing innovation is crucial for the fintech industry, and the Philippines is well-positioned to contribute to this innovation through its adoption of cutting-edge technologies. Outsourcing providers in the country are leveraging artificial intelligence, machine learning, blockchain, cloud computing, and robotic process automation (RPA) to enhance their service offerings, streamline operations, and improve data security.

“This technological prowess, combined with the country’s cost-effective and skilled workforce, presents an irresistible value proposition for fintech players seeking to gain a competitive edge,”

concludes Ellspermann.


Featured image credit: Unsplash