About the Event

Date: Tuesday, 26 August 2025
Time:  4:00 pm to 7:30 pm
Venue: Kuala Lumpur (Details will be sent upon confirmation)

AI enables institutions to embed financial services seamlessly into customers’ lives, delivering the right offer at the right time, without friction.

But the impact of AI goes well beyond the customer interface. As banks deepen their investments, it is also transforming internal operations and reshaping workforce structures.

According to Bloomberg, automation could displace up to 200,000 jobs over the next five years, particularly in back and middle office functions.

In this roundtable, we explore how leading banks are using AI to strike the delicate balance between personalisation and privacy, automation and the human touch.

Discussion Themes:

• Designing AI-driven journeys that feel natural
• The infrastructure needed for real-time personalisation
• Measuring ROI to guide responsible AI investment
• The human cost of automation: balancing efficiency with workforce impact

Event Agenda:

• 4.00 pm – Registration and pre-event refreshments
• 4.30 pm – Welcome remarks by moderator & OneConnect
• 4.45 pm – Roundtable discussion
• 6.00 pm onwards – Drinks and dinner to be served

This exclusive event is limited to only 15 industry professionals. Please RSVP using the form to register. You will receive a confirmation email from the organizer once your registration is accepted.