CxO Roundtable: Banking Reinvented for a New Era of Customer Expectations
About the Event
Date: 25th June, 2026 (Thursday)
Time: 4pm – 7pm
Venue: EQ Hotel, Kuala Lumpur
Moderator: Vincent Fong, Chief Editor, Fintech News Network
Outline:
The benchmark for a good banking experience is no longer being set by other banks.
From Boomers to Gen Z, consumers now judge their banks against the digital-first platforms they use every day, where speed, convenience and personalisation are simply part of the experience.
Banks are now expected to deliver that same level of ease, from faster service to simpler and more intuitive digital journeys.
But how many banks are really moving in that direction, and how high is it on the C-suite agenda?
It can be dizzying for banking executives to keep up with a tech landscape that is shifting so quickly, from disruptors trying to chip away at their market share to the rapid rise of AI.
This roundtable will explore what banking reinvented means in practice, and what banks need to get right as expectations continue to shift.
Discussion Themes:
- Are banks innovating with purpose or just jumping on the bandwagon?
- How can banks embrace new tech without leaving non-digital-native users behind?
- Why resilience, stability and trust still matter just as much as innovation?
Please RSVP using the form to register. You will receive a confirmation email from the organizer once your registration is accepted.