The Touch ‘n Go e-wallet has just announced a money-back guarantee, one of the first few to do so for mobile payments in Malaysia. The money-back guarantee policy is exclusive to the e-wallet app.
Through this policy, users of the e-wallet can report any unauthorised transactions and request for compensation either via the app itself or by visiting this page.
According to their press release, users can report any unauthorised transaction activities within 60 days of transaction date and eligible for refunds for unauthorized transactions within 5 working days.
The goal, according to Syahrunizam Samsudin, CEO of TNG Digital, is to bring a measure of trust into the platform in case of unauthorised transactions.
Touch ‘n Go eWallet claims to have over 4.2 million users and over 50,000 acceptance points to date.
