Touch ‘N Go E-Wallet Introduces Money-Back Guarantee Function

Touch ‘N Go E-Wallet Introduces Money-Back Guarantee Function

by June 27, 2019

The Touch ‘n Go e-wallet has just announced a money-back guarantee, one of the first few to do so for mobile payments in Malaysia.  The money-back guarantee policy is exclusive to the e-wallet app.

Through this policy, users of the e-wallet can report any unauthorised transactions and request for compensation either via the app itself or by visiting this page.

TNG E-Wallet

According to their press release, users can report any unauthorised transaction activities within 60 days of transaction date and eligible for refunds for unauthorized transactions within 5 working days.

The goal, according to Syahrunizam Samsudin, CEO of TNG Digital, is to bring a measure of trust into the platform in case of unauthorised transactions.

Touch ‘n Go eWallet claims to have over 4.2 million users and over 50,000 acceptance points to date.