HSBC Launches Voice Biometric Technology For Customers in Malaysia

HSBC Launches Voice Biometric Technology For Customers in Malaysia

by August 17, 2020

HSBC launched its Voice ID solution for customers in Malaysia, stating that it is the first country in Southeast Asia where the bank has introduced this capability.

Voice ID is an advanced voice biometric technology which allows customers to verify their identity using voice recognition capabilities. It also provides access to their phone banking services in a quicker, safer and more convenient manner. Voice ID makes banking simpler for customers as they will no longer need to remember passwords or answers to security questions and will instead use their voice to identify themselves.

Eligible phone banking customers can simply register for the service via the HSBC Voice ID enrolment hotline. The enrolment process requires the customers to repeat a standard passphrase, “my voice is my password”, that is used to create a voiceprint for future verification.

The whole process takes less than 3 minutes, they said. Once the customers are enrolled, they can use the Voice ID passphrase instead of a Telebanking PIN (TPIN) the next time they use phone banking.

Tara Latini

“HSBC is focused on delivering banking services that offer simpler, better and safer features for our customers. With the introduction of our Voice ID solution, retail customers in Malaysia will have even quicker and easier access to their bank accounts while leveraging a more secure form of identification; using customers’ unique voiceprint which will help protect their accounts against fraud”,

said Tara Latini, Head of Wealth and Personal Banking, HSBC Malaysia.