Payment Managers Are Redefining Their Strategic Priorities for 2022

Payment Managers Are Redefining Their Strategic Priorities for 2022

by July 18, 2022

It is evident that digital acceleration is creating a new payments paradigm as corporate non-cash payments are forecasted to reach US$200 billion transactions by 2025.

Shifting global payments priorities are placing new pressures on payments operations. Payments executives are facing increasing expectations to transition their departments from cost centers to creators of enterprise value.

What strategic considerations can help businesses meet digital economy demands and maximise end-to-end payments efficiency?

A recent study from LexisNexis Risk® Solutions and Capgemini Invent explores the evolution of corporate payments with insights from 400 managers and executives working with corporate payments.

The global study outlines current corporate payments trends and highlights how businesses are navigating digital payments challenges and setting strategic priorities.

The 2022 research provides a global viewpoint garnered from 42% of respondents representing EMEA, 34% representing APAC and 24% from North America.

This article details key research insights and considerations for refining your strategy to reflect today’s new payments paradigm.

Significant corporate digital payments growth starts delivering measurable advantages

Corporate non-cash payments represented around 133 billion transactions in 2021, totaling 13% of all non-cash payments.

The impact of digital acceleration and efforts to standardise international payments are contributing to rapid adoption of corporate digital payments.

Study findings illustrate the prevalence of account-to-account payments (A2A) as a preferred corporate choice:

  • 54% of both accounts payables and accounts receivables are handled via A2A solutions globally
  • North America and Europe each account for 1/3 of worldwide corporate non-cash payments volume
  • APAC represents 19% of worldwide corporate non-cash payments volume

While A2A payments market maturity varies by region and country, multinational businesses utilising A2A payments are realising clear performance advantages.

Higher levels of automation and standardisation help improve end-to-end payments efficiency. The top three A2A payments benefits cited by respondents include higher security (76%), lower failure rate (64%) and reduced costs (50%)

Corporations are focusing on optimising the efficiency gains A2A payments deliver by effectively managing some of the lingering operational challenges impacting payments costs and complexity.

Study respondents point to three top A2A payments issues; data verification (52%); lack of cross-border interoperability (73%); and lack of interoperability with clients (73%).

Businesses are addressing these ongoing challenges by adding more advanced middleware solutions and automatic data verification tools into payments workflows and concentrating on improving standardisation among vendors and clients.

Performance expectations move beyond effective payments execution

Digital acceleration is influencing expectations for customer and supplier payments experiences that prioritise speed, accuracy and agility at every touchpoint.

Increased levels of automation are enabling payment managers to focus more on payment strategy and business development and the strategic priorities emerging from our study reflect this shift – 60% of corporates rate digital transformation as a key priority going forward.

Top priorities for payments managers in 2022 include defining their payments strategy (72%), improving overall business performance (46%) and optimising costs (40%).

Thierry Morin

Thierry Morin

Thierry Morin, Head of Payments, Capgemini Invent said,

“While corporates have historically been primarily searching for simplicity and cost efficiency, they are now looking at more advanced and valued-added payment solutions, fostered by the rapid development of new technologies and the necessity to go fully digital during the pandemic.”

Morin outlines how this expanded focus is defining strategic payments priorities for 2022 and beyond,

“Best-in-class corporates are already fully embracing new digital payment ecosystems leveraging cloud payment platforms, real-time data management and end-to-end integration, increasing the gap with the rest of the market. In that context, the race is on in 2022 for payment executives to prioritize the right investments and set up a forward-looking payments platform, addressing the on-going market developments and evolving vendor/client expectations.”

Payments automation is opening opportunities to optimise end-to-end payments efficiency, improve payments experiences for customers and suppliers and capture greater cost and operational synergies.

This study outlines how multinational businesses are expanding payments priorities to position their payments operations to contribute more value at the enterprise level.

Get the LexisNexis Risk® Solutions Corporate Digital Payments Study here