The Malaysian government has set up a National Scam Response Center (NSRC) to streamline coordination between agencies for rapid response towards online financial scams.
The command center is a joint effort between the National Anti-Financial Crime Center (NFCC), Polis Diraja Malaysia (PDRM), Bank Negara Malaysia (BNM), the Malaysian Communications and Multimedia Commission (MCMC), as well as financial institutions and the telecommunications industry.
To ensure effective action can be taken, victims of these scams can contact the dedicated hotlines set up by their respective banks which will be available 24/7 or contact the NCRC at 997 which will operate from 8 am to 8 pm daily even on public holidays.
This will enable the banks or the NSRC to intercept the funds immediately.
Customers will need to be prepared with the transaction details including account number and the bank’s name, the amount in question as well as any communications they had with the scammer when they make a report.
The public were cautioned to stay alert and take note that the NRSC, the relevant authorities as well as banks will not contact them to ask for personal banking details such as one’s password, PIN number, transaction authorisation code (TAC) or one-time password (OTP).
