Malaysian retail brand AEON has partnered with insurtech bolttech to roll out a new comprehensive protection programme ‘AEON SAFEGUARD; which combines device insurance and support services for all mobile devices and home appliances purchased at all 35 AEON stores nationwide.
The insurance coverage, underwritten by Tune Insurance Malaysia, protects customers’ new devices against accidental and liquid damage, as well as provides extended warranty for all insured devices.
AEON SAFEGUARD’s device support services include device trade-in service for used smartphones and tablets, 24/7 technical support service for usage issues, ‘new-in-the-market’ repair concierge service, and door-to-door device pick-up and delivery service.
The AEON SAFEGUARD starts from RM25 and offers protection for up to two years.
Low Ngai Yuen, Chief Merchandise and Marketing Officer, AEON Retail said,
“AEON SAFEGUARD provides a convenient, all-in one programme to take care of the devices that our customers love – be it their mobile phones or other appliances in their homes.
This innovative new offering, that goes beyond the traditional in-store extended warranties currently seen in the market, demonstrates our commitment to meet customers’ expectations every step of the way as they enjoy a seamless customer experience with AEON.”
Baldev Singh, CEO for Southeast Asia, bolttech said,
“We’re thrilled to bring additional value to AEON’s customers as we partner with Malaysia’s go-to retail chain.
This collaboration aligns with bolttech’s goal to create compliant device insurance and protection solutions that enhance our partners’ offerings and deliver more choice, convenience and access to protection for their customers at the point of need.”
