ShopeePay is introducing an increased e-wallet limit for users who complete their electronic Know Your Customer (eKYC) process, starting 4 December 2024.

The new limit will allow users to store up to RM9,999, which is double the current maximum of RM4,999.

ShopeePay is a digital wallet offered by the e-commerce platform Shopee, enabling users to make online and in-person purchases, transfer funds to others, and withdraw money to their bank accounts.

The eKYC process upgrades user accounts to Premium status and involves a few simple steps.

Users first access ShopeePay through the app and begin the eKYC process by tapping “Verify Now”.

They will then record a short video selfie to confirm their identity and upload a photo of their IC.

After agreeing to the Terms & Conditions, the process is complete.

ShopeePay states that this change is part of an ongoing effort to enhance security and user experience while providing accessible and reliable financial services.

The company encourages users to complete their eKYC to avoid potential service limitations in the future.