TNG Digital has launched SOS Balance, a free feature via TNG eWallet for uninterrupted toll payments despite insufficient balance.
Starting January 23, this feature will be introduced to selected TNG eWallet users, providing a 24-hour grace period to reload their eWallet and settle outstanding toll charges.
Users must settle payments within this window to continue accessing full eWallet features.
Alan Ni, Chief Executive Officer of TNG Digital, stated,
“The introduction of SOS Balance reflects our commitment to delivering user-centric innovations that simplify and enhance the daily lives of Malaysians. By addressing common challenges faced at toll booths, this feature ensures a seamless and cashless experience, aligning with Malaysia’s digital transformation goals.”
SOS Balance benefits users and highway operators by reducing toll transaction times, alleviating congestion, and providing real-time toll data for operational efficiency and informed decision-making.
The feature is available at RFID and PayDirect-enabled highways, covering 31 out of 33 highways in Peninsular Malaysia, with plans to expand its coverage and applications beyond toll payments in the future.
Featured image: From left to right: Mr. Prabakaran Sangarajoo, Chief Executive Officer of Touch ‘n Go Sdn. Bhd., Yang Berbahagia Dato’ Ir. Sazali Harun, Director General from Malaysian Highway Authority (MHA), Tan Sri Mohd Nasir Ahmad, Chairman of Touch ‘n Go Sdn. Bhd., Yang Berhormat Dato Sri Alexander Nanta Linggi, Minister of Works, Mr. Effendy Shahul Hamid, Chief Executive Officer, Group Consumer and Digital Banking, CIMB Group and Chairman of TNG Digital Sdn. Bhd., Yang Berbahagia Dato’ Seri Azman Ibrahim, Secretary General from Ministry of Works, Mr. Alan Ni, Chief Executive Officer of TNG Digital Sdn. Bhd. and Christina Foo, Board Member of Touch ‘n Go
