U Mobile’s e-wallet service GoPayz will cease its operations, with the final day of service set for 31 March 2025.
Users are advised to withdraw any remaining balance and complete any necessary transactions as soon as possible.
Withdrawals may take up to seven business days to process.
GoPayz will automatically close any remaining accounts after the deadline if users have not already done so.
Customers will receive a notification once their accounts are closed.
Launched in 2019 by U Mobile, GoPayz offered both virtual and physical cards with access to Mastercard, UnionPay, and Visa networks.
Beyond payments, the e-wallet provided personal accident, life, and motor insurance, unit trusts, currency exchange, and prepaid mobile top-ups.
Users can request a refund of their remaining e-wallet balance and close their account using either the GoPayz app or a service request form.
Through the app, users can select “Wallet Closure Request” under the “Other Services” menu and submit the required form along with supporting documents such as their NRIC or passport and a bank statement or passbook page.
Alternatively, users can download the service request form via the app or from the GoPayz website, fill it out, attach the required documents, and email it to customercare@gopayz.com.my.
GoPointz must also be redeemed by 31 March 2025, as any unredeemed points will be forfeited after that date.
Customers who miss the deadline and have unclaimed balances will be able to appeal to the Registrar of Unclaimed Moneys (ACCU) from 5 January 2026.
Featured image credit: Edited from GoPayz
