Banks advise customers to update their web browser and mobile operating systems for a safer and more secure banking experience
Malaysian banks are warning customers that outdated browsers and mobile operating systems increase the risk of scams and malware.
The advisory was issued by member banks of The Association of Banks in Malaysia and Association of Islamic Banking and Financial Institutions Malaysia, which said unsupported software may no longer receive critical security updates.
Banks said customers using the latest browser and operating system versions receive security patches that address newly identified vulnerabilities.
Devices running unsupported versions face higher exposure to cyber threats as developers such as Apple, Google and Mozilla end support for older software.
Banks may apply additional verification checks, lower transaction limits or restrict services for customers using unsupported systems.
In some cases, transactions from these devices may be blocked to protect customer funds.
Customers are advised to download apps only from official app stores and to avoid using devices that no longer receive regular security updates.
The advisory said supported mobile operating systems include Android version 13 and above, and iOS version 18 and above.
Customers can check supported versions at endoflife.date.
For web browsing, browser developers consider Google Chrome version 140 and below, Firefox version 141 and below, and Safari version 18.5 and below to be insecure.
Browser-update.org provides updates on browser security status.
Banks said customers will receive guidance on browser and operating system requirements and timelines during the transition period.
Some banks are working with device partners to offer discounted or bundled options for eligible customers upgrading their devices.
Customers who need help can contact their banks through branches, call centres or official social channels.
Those who suspect a scam are advised to activate the Kill Switch immediately and contact the National Scam Response Centre at 997 or their bank’s 24-hour fraud hotline.
Featured image: Edited by Fintech News Malaysia, based on image by Daniel_R via Freepik
