Ledger has called on retailers across Southeast Asia and Hong Kong to halt sales of its crypto wallets amid an ongoing tampering investigation.
The company identified Malaysia, Singapore, Indonesia, Thailand, the Philippines and Vietnam as the affected Southeast Asian markets and instructed resellers to remove the devices from shelves.
The move follows reports of cryptocurrency thefts linked to tampered Ledger devices purchased through Malaysian reseller CryptoBilis.
Ledger previously confirmed finding an unauthorised hardware implant in one affected device.
Incident Update – Oct 13th, 2026
Ledger is asking resellers and distributors in Southeast Asia and Hong Kong to suspend sales of Ledger devices while the investigation is ongoing. This includes taking products off the shelves.
Specifically the countries are: Indonesia, Singapore, Thailand, Philippines, Vietnam, Malaysia, and Hong Kong.
To be clear, as the investigation continues, the only confirmed incidents remain contained to Southeast Asia. We have not verified a drain linked to a device bought elsewhere.
The investigation is ongoing to determine who tampered with these devices and where in the distribution chain it happened. The Ledger Donjon will analyze the devices it receives, and Ledger Customer Support will provide guidance to users who reach out through our official channel: https://t.co/QzukOZecoY.
We understand this is concerning, and will continue to provide updates from the Ledger Donjon as the investigation progresses. Stay vigilant.
We have no indication that Ledger’s infrastructure, systems or services or direct sales channel have been compromised.
— Ledger (@Ledger) October 13, 2026
Investigators have yet to determine who was responsible or where in the distribution chain the interference occurred.
Blockchain analytics firm Bitquery estimated that US$102 million had been stolen from 324 cryptocurrency wallets, up from an earlier US$86 million after researchers identified additional suspicious transactions.
Ledger has not independently confirmed the losses.
The company maintained that all confirmed incidents remain limited to Southeast Asia, with no verified thefts linked to devices purchased elsewhere.
It also reported no indication that its infrastructure, systems, services or direct sales channel had been compromised.
Ledger’s security research team, Ledger Donjon, will examine devices submitted for analysis.
Customers seeking assistance can contact the company through its official support channel at support.ledger.com.
Ledger has not specified when sales through affected resellers and distributors may resume.
Featured image: Edited by Fintech News Malaysia, based on images by Ledger and starline via Magnific
