Maybank announced that it has appointed Alan Lau Chee Kheong as Group Chief Operations Officer (GCOO) effective 1 April 2023. Alan is currently the Group Chief Compliance Officer.

Alan will be reporting to Dato’ Khairussaleh Ramli, the Group President and Chief Executive Officer.

In his new role, Alan will be expected to oversee end-to-end industrialisation of transactional operation functions such as trade, credit and treasury, with focus in customer experience and interaction.

Maybank said in a statement that Alan will lead the Group Operations to the next level of efficiency and excellence while being a strategic partner to the business. His experience will also be tapped to improve customers’ journey at Maybank’s touchpoints.

Alan has been with the bank for 39 years, gaining a significant amount of local and regional experience, especially in the areas of audit, regional operations, both at the front-end in sales as well back-end operations and compliance.