RHB Banking Group is offering financial and insurance relief to individuals and businesses affected by the recent gas pipeline fire in Putra Heights.
The bank has introduced a Financial Relief Assistance Programme for affected customers, with applications open until 30 May 2025.
Eligible individuals may defer payments for up to six months—from June to November 2025—on mortgages, ASB financing, personal loans, and hire purchase facilities.
Late payment charges and interest or management fees on affected credit cards will be waived up to RM500.
Replacement fees for ATM, debit, and credit cards will also be waived.
SMEs not currently undergoing restructuring or rescheduling may apply for payment relief of up to six months on various financing facilities, including hire purchase, term loans, overdrafts, and multi trade line bill payments.
RHB Insurance is also providing support to policyholders under motor, personal accident, retail fire, homeowners, and householders insurance.
Customers will receive coverage for damages, with requirements such as police reports and driving licenses waived to ease the claims process.
Those affected by the Putra Heights fire can contact their nearest RHB branch or call 03-9206 8118.
For insurance-related assistance, customers may reach the Motor Claims Hotline at 1300-880-881, the Non-Motor Claims Hotline at 03-7989 0310, or WhatsApp 012-603 1978.
“At RHB, we stand by our customers in times of need. Our priority is to provide swift and meaningful financial assistance, including facilitating insurance claims, to help them navigate this challenging period.
We encourage all affected individuals and businesses to reach out and explore the relief options available to support their recovery,”
said Dato’ Mohd Rashid Mohamad, Group Managing Director / Group Chief Executive Officer, RHB Banking Group.
Featured image credit: Edited from Freepik
