Malaysia’s National Scam Response Centre (NSRC) is now operating 24 hours a day as authorities step up efforts to respond more quickly to online financial scams.
The expanded operations were announced during the centre’s launch at Menara 2 of the Malaysian Communications and Multimedia Commission (MCMC) in Cyberjaya.
According to a report by The Star, Home Minister Datuk Seri Saifuddin Nasution Ismail said faster reporting is crucial, urging victims to contact the NSRC through the 997 hotline so banks can intervene and stop suspicious transfers.
Last year, the centre handled 146,167 complaint calls and authorities froze 138,915 accounts linked to suspected scam activity.
These actions helped prevent about RM34.05 million from being transferred to criminal syndicates.
Authorities also reported stronger progress in returning funds to victims.
Money recovered through the earmarking process rose from RM508,479.39 in 2024 to RM6.65 million in 2025.
As of January this year, RM1.44 million had already been secured through early freezing actions.
Established in October 2022, the NSRC operates as a joint initiative led by the Royal Malaysia Police with Bank Negara Malaysia, MCMC, and the National Anti-Financial Crime Centre.
Cybercrime remains a growing challenge in Malaysia, with losses estimated at about RM1.57 billion in 2024.
Featured image: Edited by Fintech News Malaysia, based on image by sodawhiskey via Freepik
