GXBank has crossed 1.4 million users after more than two years of operations, as the Malaysian digital bank grows its retail and small business base.
The bank has processed more than 450 million transactions since launch, with GXBank users spending across categories such as food and beverage, retail, transport and utilities.
The update comes as Malaysia’s five digital banks reached 2.4 million customers and RM4.2 billion in deposits by end-2025, according to Bank Negara Malaysia’s Annual Report 2025.
Savings and Credit Use Grow Among GXBank Users
GXBank users created 1.3 million Savings and Bonus Pockets, earning more than RM24 million in interest through these pockets in 2025.
The bank noted that users saved 21 times more on average with Bonus Pockets, with emergencies, retirement and holidays among their top savings goals.
Its FlexiCredit product recorded 400,000 drawdowns, mainly for emergencies, spending gaps and large purchases.
GXBank added that 40% of loan applicants were from underserved segments.
The bank said its financial literacy content has also gained traction among users.
According to GXBank, it is the main choice for financial tips among its users, while 74% of underserved users found the tips useful.
Underserved users were most interested in debt-ratio insights, reflecting a focus on managing borrowing and financial commitments.
The top three scam concerns among users were impersonation, malware and suspicious alert notifications.
GXBank Expands Lending to Local Businesses
GXBank has also grown its lending to local businesses through GX Biz FlexiLoan, which has an average loan size of RM40,000 and a loan application acceptance rate of more than 70%.
About 70% of credit lines were used for business growth, with retail, food and beverage, and production and manufacturing among the top industries served.
The bank said around 60% of loans were applied for and processed after banking hours.
It also noted that about half of lower-income borrowers earning less than RM4,000 a month were unable to get a loan elsewhere.
Kaushik Chowdhury, CEO of GXBank, said,
“We are encouraged to see that when you reduce the traditional barriers to banking, the community responds with great support and love. These figures reflect more than just adoption and usage; they represent 1.4 million Malaysians who are building better habits and planning for their future.
While we are heartened by this progress, we remain focused on the work ahead – making banking intentionally seamless so that our customers’ financial progress can stay visible.”
Featured image: Edited by Fintech News Malaysia, based on image by thanyakij-12 via Magnific
