Ryt Bank is leveraging infrastructure from Tencent Cloud to power its conversational banking experience in Malaysia, enabling customers to complete financial transactions using natural language commands.
The partnership provides the real-time communication backbone for Ryt Bank’s AI-driven digital banking platform, built around a “Zero-UI” model where users can bypass traditional app navigation and simply issue instructions such as sending money to a contact, with the system executing the transaction seamlessly.
At the core of this capability is Tencent Cloud Chat (IM), which transmits AI commands and transaction data while supporting end-to-end encryption and full message auditing to meet stringent banking security and compliance standards.
Tencent Cloud also supports the platform through its global infrastructure of more than 3,200 edge nodes, ensuring low-latency performance and stable connectivity across the region.
Since launch, Ryt Bank has seen rapid uptake, handling 50,000 active users on day one without downtime and scaling to over 1.2 million users within seven months.
Nearly half of its customers actively engage with its conversational AI feature, Ryt AI.
YTL AI Labs powers Ryt AI through ILMU, a Malaysian sovereign AI model developed in collaboration with Ryt Bank, enabling multilingual conversational banking in Malay, English, and Chinese.
“Southeast Asia is a key hub for digital innovation, and we are proud to support ambitious pioneers like Ryt Bank in creating a future-forward banking experience,”
said Kenneth Siow, Regional Director for Southeast Asia and General Manager for Singapore and Malaysia at Tencent Cloud International.
Wilson Soon, interim CEO of Ryt Bank, added:
“Tencent Cloud has been a strategic partner in achieving this goal. The Tencent Cloud Chat (IM) feature was straightforward to integrate, providing the stable, low-latency communication required to handle high-concurrency transactions smoothly, which is fundamental to our growth and our ability to strengthen customer trust.”
Featured image credit: Edited by Fintech News Malaysia, based on image by Tencent Cloud
