Author: Janet Chai, Country Manager for FICO in Malaysia

Author

Janet Chai

With nearly 20 years of experience in Malaysia’s financial services industry, Janet Chai has been instrumental in driving digital transformation, fostering innovation, and strengthening partnerships with leading banks, insurers, and telecom providers.

While many recognise FICO as the global leader in credit scoring, fewer may realise the company’s pivotal role as a trusted provider of advanced analytics and decisioning software across Malaysia’s banking, insurance, and telecommunications sectors. As Malaysia’s financial sector continues to transform with the rise of digital banking, fintech innovations, and evolving regulatory landscapes, the need for robust, data-driven decision-making has never been greater. A Global Legacy, A Local Impact FICO’s heritage is deeply rooted in analytics excellence. The company pioneered the FICO Score, the standard for consumer credit risk in the United States and beyond. However, our work extends…

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